100 Night Trial FAQ

If for any reason you are not happy with the trial products, please contact us and let us know. We will arrange a date & time with you for collecting back the products and a full refund will be issued to you within 3 working days.

There is no need to keep the boxes. To be eligible for return, please take a photo of the mattress label on the package and keep the products and accessories in a clean condition with no rips, tears or stains.

If the box/package of the returned mattress has been opened, it is regarded as 100-day trial completed, and the order will have no extra trial.

We can change your delivery information as long as your item has not been dispatched, once it has been dispatched, it is difficult for us to change your details however please contact our friendly team and we'll do our best to help.

No. Ecosa provides free shipping to anywhere in Hong Kong and Macau.

Yes, you are welcomed to place order now to secure stocks first. You may choose a later dispatch date by select the Standard Delivery (Later). Please note that we only deliver on Monday to Saturday, excluding public holidays. It is also worth noting that our 100 night trial starts counting from the day the order is delivered, not the date it was ordered.

Yes. You can ask anyone you trust to receive the order on behalf of you. Please leave the name and contact of the recipient while filling the delivery details.

We ship to anywhere in Hong Kong, Australia, New Zealand and the United States.

The Ecosa pillow is made of high quality memory foam.

Delivery usually takes 1 - 3 business days. Most orders get delivered the next business day while orders sending to islands district, remote area and Macau would take 3 - 5 business days.

Our pillow is made to suit Australia standard size, 38cm x 56cm.

Being an ergonomic design, our pillow has a high side and a low side. The high side measures up to 13 centimetres, while the low side is 10 centimetres. The pillow comes with two additional pads you can insert - one is 2 centimetres and the other is 3 centimetres.

There sure is! As with our mattress, you have 100 nights to trial the Ecosa pillow. If you don't love it, let us know and we will arrange a return and full refund. Just a kindly reminder, pillow pads, travel bag and compression bag are all required for the return.