If for any reason you are not happy with the trial products, please contact us and let us know. We will arrange a date & time with you for collecting back the products and a full refund will be issued to you within 3 working days.
There is no need to keep the boxes. To be eligible for return, please take a photo of the mattress label on the package and keep the products and accessories in a clean condition with no rips, tears or stains.
Our goal has always been making the highest quality product for our customers, and after trying to make pretty expensive mattresses in Australia, we went for a solution. We source the best quality raw materials from around the world and manufacture our products in China at a factory that uses the latest German made machines. The result, is a better product at a way more affordable price.
Yes, you are welcomed to place order now to secure stocks first. You may choose a later dispatch date by select the Standard Delivery (Later). Please note that we only deliver on Monday to Saturday, excluding public holidays. It is also worth noting that our 100 night trial starts counting from the day the order is delivered, not the date it was ordered.
We can change your delivery information as long as your item has not been dispatched, once it has been dispatched, it is difficult for us to change your details however please contact our friendly team and we'll do our best to help.