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Ecosa Warranty
add remove Ecosa Vital Mattress Warranty
Warranty period starts on the delivery date of the product.
We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this mattress warranty extend to?
Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa Vital mattress that has at all times only been in normal domestic use and treated in accordance with our Ecosa Vital mattress FAQ.
- Deterioration which causes the mattress to have a visible indentation greater than 2cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa Vital mattress FAQ.
- Any physical flaw in the mattress that causes the springing system damages, as long as the mattress has not been handled improperly.
- The warranty is only applicable to the structure of the mattress’ coil system, and does not extend to the pad, outer cover or any other parts.
- Mattress springs, mattress internal frame, structural problems caused by manufacturing defects.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- Minor manufacturing discrepancies or cosmetic flaws like alignment of stitches, loose ends of thread, patching of fabric, etc
- Mattress handles.
- Individual comfort preferences such as firmness, personal preferences of mattress comfort.
- Improper foundation usage (e.g. inadequate support to the mattress, too small or uneven surface, etc).
- Fair wear and tear.
- Negligent usage (e.g. excessive bending, folding, jumping on the mattress or sit at a fixed position for a long time)
- Abnormal or non domestic use of the mattress.
- Any cut or scratches, or normal body impression on upholstery (less than ２ cm)
- Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found under 100-Night Trial and FAQs page.
- Mould on the mattress of any kind.
- Any claim made other than for the benefit of the original purchaser.
- Please note that all products may have an up to 2cm difference in their measurements/ dimensions, exchange & refund will not be offered if the difference in measurements is within this range.
- For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
- Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Any situations involving medical or health issues (such as allergies, discomfort, back pain, etc.)
- Repair by non-authorized party/individual to prevent damaging the product.
D. When does the warranty start?
The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description (and photo) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your mattress or a new Ecosa Vital mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. You will be responsible for any shipping costs associated. The mattress warranty period does not restart, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Memory Foam Mattress Warranty
15-Year Warranty
We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this mattress warranty extend to?
Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of a Memory Foam mattress that has at all times only been in normal domestic use and treated in accordance with our Memory Foam mattress FAQ.
- Deterioration which causes the mattress to have a visible indentation greater than 2cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa FAQ.
- Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
- In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement Memory Foam mattress, just the cover itself.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
- Comfort preference.
- Abnormal use.
- Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found under 100-Night Trial and FAQs page.
- Mould on the mattress of any kind.
- Any claim made other than for the benefit of the original purchaser.
- Please note that all products may have an up to 2cm difference in their measurements/ dimensions, exchange & refund will not be offered if the difference in measurements is within this range.
- Replacement of a Memory Foam mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
- For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
- Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?
The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description (and photo) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or description.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your mattress or a new Memory Foam mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. You will be responsible for any shipping costs associated. The mattress warranty period does not restart, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Essential Mattress Warranty
Warranty period starts on the delivery date of the product.
We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this mattress warranty extend to?
Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Essential mattress that has at all times only been in normal domestic use and treated in accordance with our Essential mattress FAQ.
- Deterioration which causes the mattress to have a visible indentation greater than 2cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Essential mattress FAQ.
- Any physical flaw in the mattress that causes the springing system damages, as long as the mattress has not been handled improperly.
- The warranty is only applicable to the structure of the mattress’ coil system, and does not extend to the pad, outer cover or any other parts.
- Mattress springs, mattress internal frame, structural problems caused by manufacturing defects.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- Minor manufacturing discrepancies or cosmetic flaws like alignment of stitches, loose ends of thread, patching of fabric, etc
- Mattress handles.
- Individual comfort preferences such as firmness, personal preferences of mattress comfort.
- Improper foundation usage (e.g. inadequate support to the mattress, too small or uneven surface, etc).
- Fair wear and tear.
- Negligent usage (e.g. excessive bending, folding, jumping on the mattress or sit at a fixed position for a long time)
- Abnormal or non domestic use of the mattress.
- Any cut or scratches, or normal body impression on upholstery (less than ２ cm)
- Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found under 100-Night Trial and FAQs page.
- Mould on the mattress of any kind.
- Any claim made other than for the benefit of the original purchaser.
- Please note that all products may have an up to 2cm difference in their measurements/ dimensions, exchange & refund will not be offered if the difference in measurements is within this range.
- For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
- Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Any situations involving medical or health issues (such as allergies, discomfort, back pain, etc.)
- Repair by non-authorized party/individual to prevent damaging the product.
D. When does the warranty start?
The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description (and photo) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your mattress or a new Essential mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. You will be responsible for any shipping costs associated. The mattress warranty period does not restart, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Align Firm Mattress Warranty
Warranty period starts on the delivery date of the product.
We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this mattress warranty extend to?
Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Align Firm mattress that has at all times only been in normal domestic use and treated in accordance with our Align Firm mattress FAQ.
- Deterioration which causes the mattress to have a visible indentation greater than 2cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Aligm Firm mattress FAQ.
- Any physical flaw in the mattress that causes the springing system damages, as long as the mattress has not been handled improperly.
- The warranty is only applicable to the structure of the mattress’ coil system, and does not extend to the pad, outer cover or any other parts.
- Mattress springs, mattress internal frame, structural problems caused by manufacturing defects.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- Minor manufacturing discrepancies or cosmetic flaws like alignment of stitches, loose ends of thread, patching of fabric, etc
- Mattress handles.
- Individual comfort preferences such as firmness, personal preferences of mattress comfort.
- Improper foundation usage (e.g. inadequate support to the mattress, too small or uneven surface, etc).
- Fair wear and tear.
- Negligent usage (e.g. excessive bending, folding, jumping on the mattress or sit at a fixed position for a long time)
- Abnormal or non domestic use of the mattress.
- Any cut or scratches, or normal body impression on upholstery (less than ２ cm)
- Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found under 100-Night Trial and FAQs page.
- Mould on the mattress of any kind.
- Any claim made other than for the benefit of the original purchaser.
- Please note that all products may have an up to 2cm difference in their measurements/ dimensions, exchange & refund will not be offered if the difference in measurements is within this range.
- For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
- Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Any situations involving medical or health issues (such as allergies, discomfort, back pain, etc.)
- Repair by non-authorized party/individual to prevent damaging the product.
D. When does the warranty start?
The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description (and photo) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your mattress or a new Align Firm mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. You will be responsible for any shipping costs associated. The mattress warranty period does not restart, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Sofa Bed Warranty
5-Year Warranty
We offer a 5-year limited warranty on the sofa bed as it meets the highest standards for domestic use. This limited sofa bed warranty gives you specific legal rights.
A. Who does this mattress warranty extend to?
Anyone who has purchased the sofa bed from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it, we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers damage as a result of defects in workmanship and materials of a sofa bed that has at all times been used for normal domestic use and treated in accordance with our sofa bed FAQ and care instructions. The sofa bed warranty covers severe cracks, breaks and faults that impact the functionality or safety.
C. What does the warranty NOT cover?
Faults with your sofa bed that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the sofa bed warranty. This is not a comprehensive list and is illustrative in nature.
- Variations in exact fabric colours.
- Abnormal use.
- Any claim made other than for the benefit of the original purchaser.
- Any sofa bed (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any sofa bed sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the sofa bed is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Normal signs of wear and tear, for example, minor scuffing or colour fading over time.
- Any cosmetic modifications made to the sofa bed.
- Cracks or breaks that are a result of improper care, exposure to extreme heat, sun or moisture, or misuse of the sofa bed.
- Ecosa will not accept exchanges for another size when the bundle deal is purchased.
D. When does the warranty start?
The warranty commences on the date of delivery of your sofa bed and lasts for 5 calendar years.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
F. What happens once I’ve submitted a claim?
Any evidence we receive regarding the potential warranty claim, including the sofa bed itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not.
If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired sofa bed or new sofa bed back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The warranty period does not restart. Cover continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Pillow warranty
100-Day Warranty
We are proud to offer a 100-day warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this pillow warranty extend to?
Anyone who has purchased the pillow from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa pillow that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.
- Any manufacturer defect which affects the use or function of the pillow.
- Any manufacturer defect in the pillow cover such as the fabric tearing or stitching unraveling.
- In respect of the pillow cover only, any manufacturing defect in the zipper assembly or the fabric of the pillow cover. As noted below, a defect in respect of the pillow cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
- Comfort preference.
- Abnormal use.
- Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care. More information can be found under 100-Night Trial and FAQs page.
- Any claim made other than for the benefit of the original purchaser.
- Any pillow (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?
The warranty starts on the date of delivery of the pillow and lasts until the end of 100 days from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description (and photo) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your pillow, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your pillow or a new Ecosa pillow back to you. You will be responsible for any shipping costs associated. This new pillow or replaced or repaired pillow begins from the date of purchase of the original pillow.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Luxe Quilt Warranty
1-Year Warranty
We are proud to offer a 1 year limited warranty on our luxe quilt as it meets the highest standards for domestic use. This limited luxe quilt warranty gives you specific legal rights. You may also have other rights which vary from state to state.
A. Who does this luxe quilt warranty extend to?
Anyone who has purchased the luxe quilt from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.
B. What does the warranty cover?
This warranty covers damage as a result of defects in workmanship and materials(buttons) of an Ecosa luxe quilt that has at all times been used for normal domestic use and treated in accordance with our Ecosa luxe quilt FAQ and care instructions.
C. What does the warranty NOT cover?
Faults with your Ecosa luxe quilt that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa luxe quilt warranty. This is not a comprehensive list and is illustrative in nature.
- Abnormal use.
- Physical abuse or damage to any part of the luxe quilt or its cover, which causes defects such as burns, cuts, tears, liquid damage or stains, and tearing or ripping of any part of the quilt.
- Any claim made other than for the benefit of the original purchaser.
- Any luxe quilt (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any luxe quilt sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the luxe quilt is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Normal signs of wear and tear, for example minor fading or signs of use on the outer cover, seams or finishes.
D. When does the warranty start?
The warranty commences on the date of delivery of your luxe quilt, and lasts for 1 calendar year thereafter.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to request photographs, further information or descriptions. You will not be responsible for shipping costs associated with the return of your luxe quilt.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired luxe quilt or new Ecosa luxe quilt back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The luxe quilt warranty period does not restart. Cover continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Bamboo Bedding Warranty
45-Day Warranty
We are proud to offer a 45-day warranty on our Bamboo Bedding as it meets the highest standards for domestic use. This limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this bamboo bedding warranty extend to?
Anyone who has purchased bamboo bedding from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa bedding that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.
- Any physical flaw in the fabric material that causes it to split.
- Any manufacturing defect in the duvet cover such as fabric tearing.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- Minor imperfections and slight cosmetic flaws
- Normal wear and tear that occur over time
- Normal wear and tear that occur after washing
- Any damages done by way of improper washing
- Pilling and abrasion caused by rubbing and washing
- Any unsanitary condition or conditions caused by abusive activities
D. When does the warranty start?
The warranty starts on the date of delivery of the bamboo bedding and lasts until the end of 45 days from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions.
Should shipping costs be required to return your bamboo bedding, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the bamboo bedding itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa - Managed under KR Global Limited
[email protected]
add remove Topper Warranty
5-Year Warranty
We are proud to offer a 5-year warranty on our topper as it meets the highest standards for domestic use. This limited Topper Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this topper warranty extend to?
Anyone who has purchased a topper from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa topper that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.
- Deterioration which causes the topper to have a visible indentation greater than 19mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa FAQ.
- Any physical flaw in the topper that causes the foam material to split or crack, as long as the topper has not been handled improperly.
- In respect of the topper cover only, any manufacturing defect in the zipper assembly or the fabric of the topper cover. As noted below, a defect in respect of the topper cover alone will not entitle you to a replacement Ecosa topper, just the cover itself.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the topper.
- Comfort preference.
- Abnormal use.
- Physical abuse or damage to topper which causes defects such as burns, cuts, tears, liquid damage or stains.
- Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
- Mould, dirt, stains, smells, or bed bug infestations resulting from poor topper care. More information can be found under 100-Night Trial and FAQs page.
- Any claim made other than for the benefit of the original purchaser.
- Any topper (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any topper sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the topper is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?
The warranty starts on the date of delivery of the topper and lasts until the end of 5 years from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].
We reserve the right, in our sole discretion, to require photographs, further information or descriptions
Should shipping costs be required to return your topper, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the topper itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired topper or new Ecosa topper back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The topper warranty period does not restart, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
H. Warrantor
Ecosa Group Pty. Ltd.
[email protected]
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